Smart Warranty Hub

Simple, Smart Warranty Support for Users and OEM Teams

Upload warranty or invoice once. Smart Warranty Hub explains coverage, sends behavior nudges, supports diagnostics, and helps OEM and TPA teams act earlier.

We support the full post-purchase lifecycle for users, OEMs, and partners.

Start Platform See Stakeholder Value
OCR Ingestion Clear Terms + Exclusions Behavior Nudges IoT / Non-IoT Diagnostics EV Battery Health (Optional) OEM KPI View

Who We Help

Select a role to see pain points, how Smart Warranty Hub helps, and target KPI outcomes.

KPI note: These are target KPIs. Live measured KPIs appear after production data integration. Only aggregated/anonymized insights are used for cross-channel performance views.

User Pain Points

  • Warranty details are hard to find and understand.
  • Claim steps are confusing during failure.
  • No timely warning before risk or expiry.

What SWH Does

  • Reads invoice/warranty via OCR.
  • Shows clear summary, exclusions, and claim path.
  • Sends behavior and expiry nudges to reduce failures.
  • We stay with the user after purchase, not only at claim time.
  • We guide next steps in simple language.

User KPI Targets

Failure Prevention Rate>= 25%
Users who acted on nudges and avoided failure.
Claim Turnaround-30%
Faster claim closure compared to baseline.
False Alert Rate<= 20%
Keeps alerts useful and trusted.

OEM Pain Points

  • Late warning of product failures.
  • High warranty and service costs.
  • Limited field visibility by model/region.

What SWH Does

  • Builds early warning signals.
  • Shows monthly risk and forecast trends.
  • Supports OEM actions in dashboard workflow.
  • EV battery health and IoT insights activate when telemetry is connected.
  • Even when products are sold by retailers/3rd parties, OEM still gets anonymized post-purchase performance insights.
  • OEM can see early behavior-risk signals by model, region, and product cohort.
  • OEM can send smarter product recommendations and action suggestions from predictive trends.

OEM KPI Targets

Early Warning Lead Time>= 14 days
How early OEM can act before spikes.
High-Risk Precision>= 55%
Better signal quality, less noise.
Warranty Cost / Unit-10% to -15%
Direct cost impact from proactive action.

TPA Pain Points

  • High manual triage effort.
  • Case reopens due to inconsistent decisions.
  • Fraud checks are time-consuming.

What SWH Does

  • Pre-classifies claims with needed evidence.
  • Supports guided diagnostics for non-IoT devices.
  • Flags suspicious patterns for review.
  • TPA gets pre-filled claim context and recommended next best action.
  • TPA can triage faster with clearer evidence and lower reopen risk.
  • TPA can send extended warranty suggestions only when predictive and behavior trends indicate real customer need.

TPA KPI Targets

Auto-Triage Rate>= 50%
More claims triaged automatically.
Adjudication TAT-25%
Faster claim decisions.
Re-open Rate<= 8%
Better closure quality.

Retailer Pain Points

  • High returns and escalations.
  • Low post-sale visibility.
  • Poor OEM support coordination.

What SWH Does

  • Reduces returns with user nudges.
  • Shares health trends with OEM workflows.
  • Improves escalation routing.

Retailer KPI Targets

Return / Repair Rate-10%
Lower return/repair pressure.
Escalations / 1,000 Units-20%
Lower support load and better CX.

Supplier Pain Points

  • Stockouts or overstock from demand uncertainty.
  • Limited early signal on issue trends.
  • Slow response to parts demand spikes.

What SWH Does

  • Provides trend signals for demand planning.
  • Helps align critical inventory.
  • Improves SLA readiness across partners.

Supplier KPI Targets

Stockout Rate< 5%
Higher critical part availability.
Excess Inventory-15%
Lower overstock and working capital lockup.

Platform Modules

Open each module for quick details.

Website scope: This page shows simple capability and KPI targets. Internal model logic stays inside protected dashboards.
Ingestion + OCR Core

Uploads, camera capture, OCR extraction, confidence traces, and canonical field mapping.

Warranty Terms + Summary Core

Coverage duration, exclusions, claim steps, and layman summaries backed by source evidence.

Predictive + Nudges Core

Risk scoring and proactive guidance for users. Behavior-informed enrichment activates when behavior data collection is enabled.

OEM Intelligence + Forecast Data-Integrated

Issue signals, trend analysis, EV battery health forecast, dispatch support, and KPI reporting for OEM teams once OEM/claims/telemetry feeds are connected.

Diagnostics (IoT and Non-IoT) Optional

Remote diagnostics for connected devices and guided diagnostics for non-IoT devices with service center handoff.

RAG + Knowledge Layer Core

Structured document store for summaries, extracted terms, and retrieval-powered assistance flows.